What the brand needed
We were tasked by Standard Bank to drive awareness around the bank’s Achieva consumer value proposition, which was designed for and targeted at middle-market customers. This came when competition among financial service providers for market share in the middle-market consumer segment had intensified.
The Process
We aimed to drive awareness of the Achieva offering among the target audience and position Standard Bank as a trusted partner in consumers’ journeys. Helping customers reach key milestones and goals based on existing needs and behaviours, meant highlighting the bank as caring about and understanding the challenges faced by this audience. Our approach needed to leverage insights about these consumers’ ambitions, drivers, and challenges. We needed to be seen as playing a supportive role in customers’ lives. We weren’t going to capture hearts and minds by pushing products. Instead, we needed to inspire the target audience by leveraging success stories that individuals could identify with.
We could communicate what it takes to make your firsts last in South Africa and provide forums to engage and celebrate the small wins accomplished daily that ultimately pave the way to securing those big life firsts.
Therefore, our approach needed to be emotive, driving a deep connectedness not only to Standard Bank but within the entire Achieva community. We needed to make our target market feel seen, heard, and recognized for the barriers they break and the moves they make, while remaining rooted in creativity, relevance, and authenticity.
We also wanted to change their perception of Standard Bank as an expensive financial services organization that is only accessible to high earners.
Insights and execution
A significant accomplishment is reaching any key life milestones, such as securing a degree, or getting your first job, vehicle, or home.
However, it isn’t easy to do this in the current South African context. The market offers fewer job opportunities due to the economy’s lackluster growth, and many people’s aspirations, such as first-time home ownership – a goal many South Africans dream of achieving – are out of reach due to tough macroeconomic factors, such as high-interest rates and inflation.
But these ‘firsts’ enable people to generate wealth, stimulate economic growth, and pave the way for future generations. Working to drive prosperity throughout Africa, Standard Bank aimed to celebrate individuals who, despite hardships, are the first in their families or communities to reach these goals.
With the bank as an ally, brave ‘first movers’ lay the groundwork for financially independent future generations and encourage others to be ‘Achievas’ in their own right.
The Standard Bank Achieva campaign was born out of this intention. By showcasing the different solutions that Standard Bank has designed to kickstart and sustain these journeys, we are committed to inspiring middle-class customers to become Achieva and pursue their big life firsts, with the bank serving as their partner on each journey and beyond.
To deliver on our objective, we needed to gain a deep understanding of the audience. Aged between 24 and 31 years, individuals within this target market are considered the ‘everyday person’, holding occupations such as teachers, call centre agents, police officers, nurses, etc.
Earning between R10K and R25K (with an average income of R14,717, according to findings), these individuals are the breakers of generational ‘curses’. In other words, they are the first to achieve big life milestones in their families and communities.
With a profound understanding of our target market, based on the research and analysis provided, we created a strategy that would encourage people to pursue their major life goals. We highlighted individuals who, like them, had succeeded in achieving their firsts and explored how ambitious Achievas could get started.
We placed their peers (recognizable and unknown) on the cover of a culturally relevant lifestyle magazine, Sowetan S Mag, a first for many of our chosen cover stars. We delivered the ‘Achieva™ Issue’ to encourage our Achievas to work towards their firsts and know there is a bank that will back them on the journey to their first milestones and beyond.
The Achievas who graced the cover are known to their families and communities for being ambitious. And they have incredible stories of firsts to show for it, which they gladly shared. Cover stars included:
- Content creator Wendy Gumede aka The Black Wendy
- Singer/songwriter Khuzani Mpungose
- New kid on the block, social media influencer Ross Turner
- Teacher Danilo Mngwengwe
- Professional nurse Thandi Mathibela
- Call Centre Operations Coordinator Logan Lawson
- Human Capital Consultant and content creator Luyanda Duma
Our compelling narrative was that we recognized that we don’t often celebrate ordinary people and the wins they achieve for themselves, their families, and their communities. Often, something like a magazine cover is reserved for high-profile celebrities. That’s why, when choosing creators to partner with, we selected people who are a true reflection of what means to be an Achieva – that go-getter who steadily accumulates small wins to get to the big firsts. Their stories inspire others to do the same, with the bank as their ally.
To further commemorate this first, we put the chosen cover stars on a high-traffic billboard opposite the Gautrain Station in Sandton, Johannesburg. We also secured radio interviews with key spokespeople and Achievas on Metro FM as well as editorial interview coverage in the Sowetan S-Mag. Working with hosts Mpho Popps and Robot Boi, we confirmed a slot on the Popcorn and Cheese podcast, featuring Standard Bank’s Motlatsi Mkalala and Itumeleng Matlaila, and Achieva influencers.
The results
The results of our ‘Achieva’ awareness campaign are testament to the power of embracing authenticity and celebrating the everyday person:
Earned results
Total reach: 30,296,633
- X11 pieces of coverage that mention Standard Bank or Achieva in the headline, from print and online to broadcast
- X29 pieces of coverage that mention both Standard Bank or Achieva in the first paragraph, from print and online to broadcast
- X16 pieces of coverage in tier-one media
- 5x Sowetan street poles mention key message
The results of our ‘Achieva’ awareness campaign are testament to the power of embracing authenticity and celebrating the everyday person:
Paid results
Metro FM: Total reach: 6,703,347
- Interviews with Standard Bank spokespeople, Motlatsi Mkalala and Itumeleng Matlaila, and Achieva influencer, Wendy Gumede
- This includes the outside broadcast and billboard/cover interviews
Sowetan S Mag: Total reach: 6,703,347
- Interviews with spokesperson, Motlatsi Mkalala, and the Achieva squad
- Includes a gatefold on three print covers, a print advertorial, a digital cover, a digital takeover, a Sowetan newspaper interview, and Sowetan street pole posters
Get in touch
Need to get in touch with us about a project?
Drop us your details here.